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Frequently Asked Questions

How can we help you?

Find answers to common questions below

Yes, you can update your profile information anytime from the “My Account” section.
Click on “Forgot Password” on the login page and follow the instructions to reset your password.
Click on the “Sign Up” option on our website and register using your email address or mobile number.
Yes, creating an account helps you track orders, manage returns, save addresses, and receive updates about offers and new products.
We accept debit cards, credit cards, UPI, net banking, wallets, and Cash on Delivery (COD) where applicable.
Yes, all transactions are secured with encrypted payment gateways to ensure safe and secure payments.
Yes, orders can be cancelled before they are shipped. Once shipped, cancellation may not be possible.
You will receive an order confirmation via email or SMS after successfully placing your order.
Delivery usually takes 3–7 business days depending on your location and product availability.
Yes, we deliver to most locations across India.
You can track your order from the “My Orders” section in your account.
If your order is delayed beyond the expected delivery date, please contact our customer support team.
Most products are eligible for return within 7 days of delivery, provided they are unused and in original packaging.
You can request a return from the “My Orders” section in your account.
Refunds are typically processed within 5–7 business days after the returned product is received and verified.
If you receive a damaged or incorrect item, please report it within 48 hours of delivery and we will arrange a replacement or refund.
Yes, we ensure that all products listed on our platform are genuine and sourced from trusted vendors.
Products may become unavailable due to high demand. You can check back later as stock is regularly updated.
Exchange availability depends on the product category and seller policy.
You can register as a seller by visiting the “Sell with Us” section and completing the seller registration process.
Yes, a small commission may be charged on each successful sale. Details will be shared during seller registration.
Seller payments are processed directly to their registered bank account after order delivery and return verification.
You can reach our customer support team via email, phone, or live chat through our website.
Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM.