At Trendiostyle, we strive to ensure customer satisfaction by providing high-quality products and a reliable shopping experience. This Return and Refund Policy outlines the terms and conditions under which customers may request returns, replacements, exchanges, or refunds for products purchased through the Trendiostyle platform.
Customers may request a return for eligible products within the return window specified on the product page or order confirmation. The return request must be initiated within the stated timeframe from the date of delivery. Products eligible for return must be unused, unwashed, undamaged, and in their original condition with all tags, packaging, accessories, and invoices intact.
Trendiostyle reserves the right to decline return requests if the returned product does not meet these eligibility conditions. Any product returned in a used, damaged, or altered condition may be rejected and sent back to the customer.
Returns may be accepted under circumstances including but not limited to situations where the customer receives a defective product, a damaged product, an incorrect product, or a product that significantly differs from the description displayed on the platform. Customers may also request returns due to size or fit issues where exchange services are available.
In cases where the product is received in a damaged or defective condition, customers are encouraged to report the issue promptly along with supporting evidence such as photographs of the product and packaging.
To initiate a return, customers must submit a return request through the Trendiostyle platform or customer support channels within the specified return window. Once the request is received, Trendiostyle will review the request and may approve the return if it meets the applicable conditions.
Upon approval, the product may be collected through a scheduled pickup service or customers may be required to ship the product back to the designated return address depending on the location and courier availability.
Customers are required to ensure that the returned item is securely packaged to prevent damage during transit.
All returned items are subject to inspection once received by the seller or designated return facility. The inspection process verifies the product condition, authenticity, and compliance with the return eligibility requirements.
If the returned product passes the inspection, the refund or exchange process will be initiated. If the returned product fails inspection due to misuse, damage, or missing components, the return request may be rejected and the product may be shipped back to the customer.
Refunds for eligible returns will be processed after successful inspection and approval of the returned product. The refund amount will typically include the product price and applicable taxes but may exclude certain delivery charges depending on the nature of the return.
Refunds will be credited through the original payment method used during the purchase. For prepaid orders, refunds will be credited to the same payment source. For Cash on Delivery orders, refunds may be processed through bank transfer or store credit as applicable.
The time required for the refund to reflect in the customer’s account may vary depending on the payment provider and banking processes.
In certain cases, customers may be eligible to request an exchange instead of a refund, particularly for issues related to product size, color, or minor defects. Exchanges are subject to product availability and may require the return of the original product before the replacement item is shipped.
If the requested replacement product is not available, Trendiostyle may issue a refund in accordance with the refund policy.
Certain categories of products may not be eligible for returns due to hygiene reasons, customization, or clearance sale conditions. Items such as innerwear, personal care products, customized products, or products marked as non-returnable may not be eligible for return unless they are received in a damaged or defective condition.
Customers are encouraged to review the product page details before placing an order.
If an order is cancelled before shipment, the refund will generally be processed immediately or within a reasonable time frame. If cancellation occurs after shipment but before delivery, the order may be treated as a return once received back by the seller.
In cases where the return is due to seller-related issues such as defective products, incorrect items, or damaged delivery, the return shipping cost will be borne by Trendiostyle.
In cases where the return is due to customer preference, applicable return shipping charges may apply.
Trendiostyle reserves the right to monitor return patterns and investigate suspected abuse. Customers who repeatedly initiate excessive or fraudulent returns may have their privileges restricted or accounts suspended.
Trendiostyle reserves the right to update this policy at any time. Changes will become effective once published on the platform.
Customers may contact Trendiostyle support for assistance regarding returns, refunds, or exchanges.
